ModernComment social media marketing platform
“Recommendation Builder” Survey
- A unique survey link for each location that captures customer feedback and automatically generates a written recommendation
- We’re all about making it easy for your customers, so the questions are super quick, mobile friendly, and require no typing.
Public Voice-of-the-Customer page
- Feedback is aggregated on a location-specific Voice-of-the-Customer that is optimized for local search results.
- Potential customers can see overall feedback, key business info, a customer message, and individual pieces of feedback
- Real time dashboard accessible from any device to monitor your feedback
- Receive alerts on negative feedback
- Optionally respond to customer feedback
Actionable Customer Insights
- Measure and monitor customer satisfaction for each location or at any hierarchical level
- Hear innovative suggestions through your private suggestion box